Frequently Asked Questions

A: We work with alligator, calfskin, rubber, canvas, velcro and other strap materials. Each strap is handmade and can be customized in color, stitching and buckle style.

A: Yes. Every strap is made by hand, one piece at a time. This lets us control fit, finishing and comfort more closely than mass-produced straps.

A: Yes. You can choose from pin buckles, deployant clasps and other options where available. In many cases you can also reuse your original clasp if it matches the strap size.

A: Many of our straps include quick-release spring bars so you can change straps without tools. This will be clearly mentioned on each product page.

A: We make straps for all major luxury watch brands, including Rolex, Omega, Cartier, Panerai, Richard Mille and many others. Share your brand, model and lug width at checkout so we can match the fit.

A: Measure the distance between the lugs on your watch (where the strap fits between the case). Common sizes are 20 mm, 22 mm and 24 mm. If you’re unsure, send us a photo or the watch model and we’ll help you confirm the size.

A: Yes. Our straps can be made to your wrist measurements. During checkout you’ll see a note or field for wrist size so we can adjust the strap length for a better fit.

A: In most cases, yes. As long as the strap width and thickness match the clasp specifications, you can reuse your original clasp. Let us know at checkout so we can build the strap to suit it.

A: Standard straps follow our preset sizes and color options. Custom straps let you adjust length, color, stitching, lining, buckle type and other details to match your watch and wrist.

A: Yes. If you have a specific idea in mind, contact us with photos or a description. We’ll let you know if we can make it and provide a quote and lead time.

A: Production time for most custom straps is around 10–14 business days before shipping. Complex designs may take longer. We’ll update you if we expect any delay.

A: Because each strap is made to order, changes are only possible if production has not yet started. Please contact us as soon as possible if you need to adjust your order.

A: We accept major credit cards, PayPal and other secure payment methods. For full details, please see our Payment Methods page.

A: Yes. Payments are processed through trusted payment providers using encrypted connections. We do not store your full card details on our servers.

A: Unless a promotion states otherwise, discount codes can be used on both standard and custom straps. Any exclusions will be listed in the offer terms.

A: You can check out as a guest, but creating an account makes it easier to track orders and view your order history.

A: Yes, we ship worldwide. Shipping options, costs and estimated delivery times are shown at checkout based on your address.

A: Ready-made straps usually ship within a few business days. Custom straps ship after the production time listed on the product page. You’ll receive a tracking link once your order ships.

A: Depending on your country, customs or import fees may apply. These charges are set by your local authorities and are the customer’s responsibility.

A: If your tracking link shows an issue or your package is significantly delayed, contact us with your order number. We will work with the carrier to investigate.

A: Returns for non-custom straps are possible within our return window as long as the strap is unused and in original condition. Please see our Returns Policy for details.

A: Custom and made-to-measure straps are made specifically for you, so they are generally not returnable unless there is a clear production defect.

A: We offer a limited warranty against manufacturing defects for a set period from delivery. Normal wear, water damage on non-water-resistant materials and misuse are not covered.

A: Please contact us with photos and your order number as soon as you notice the issue. We’ll review the case and arrange a repair or replacement where appropriate.

A: Keep leather away from water as much as possible. After wear, wipe the strap with a dry cloth. Avoid long exposure to direct sunlight, heat and strong chemicals.

A: Rubber straps are well suited for sports and water use. Canvas straps are water-resistant but should be rinsed with fresh water after contact with salt or chlorinated water.

A: Lifespan depends on material, how often you wear it and how it is cared for. Rotating straps and avoiding excessive moisture and sweat will help them last longer.

A: For leather, use a soft, dry cloth and a leather-specific cleaner if needed. For rubber and canvas, a mild soap solution and water is usually enough. Always dry the strap fully before use.

A: You can track your order using the link in your confirmation email or by logging into your account. If you need help, contact us with your order number.

A: You can reach us via email or through the contact form on our website. We aim to reply within one business day.

A: In many cases we can include simple gift packaging or a message card. If you’re ordering a gift, let us know in the order notes.