Shipping Policy

Shipping Policy

Every Epoch strap is crafted with care and delivered with reliability.

Order Processing

Each Epoch strap is handcrafted by our artisans. Standard orders typically require 3–5 business days for preparation before shipment.

Custom-fit or special-order straps may require additional production time. Any extended production timelines will be communicated at checkout or by our support team.

Shipping Options & Delivery Times

We ship worldwide using trusted carriers to ensure safe and timely delivery.

Estimated Delivery Times

  • Domestic: 3–7 business days
  • International: 7–14 business days (depending on destination and customs)

Note: Delivery times are estimates and may vary due to carrier delays, customs clearance, or peak season volume.

Shipping Rates

  • Standard Shipping: Complimentary for orders over $200.
  • Express Shipping: Available at checkout for an additional fee.
  • International Shipping: Calculated at checkout based on destination and service selected.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can also track your order anytime by visiting our Track Order page.

Follow your shipment’s progress from our atelier to your doorstep.

Duties & Taxes

International orders may be subject to import duties, taxes, or fees determined by your local customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

Delays & Exceptions

While we strive for timely delivery, unforeseen events such as extreme weather, customs inspections, or global shipping disruptions may cause delays. We appreciate your patience and will assist in tracking and resolving any delays that occur.

Questions & Assistance

If you have any questions regarding shipping or need support with a time-sensitive order, please contact us:

We are here to ensure your strap arrives safely and on time.